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Terms Of Purchase And Refund Policy

The THRIVE Advisor, stands behind all of our products and your satisfaction is very important to us. Any and all purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.


Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

No Guarantee of Results.   

We do not guarantee that you will achieve any specific health, personal relationships, financial or other results or earn any specific amount of income or reach any particular goal. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use of such information.  We will never provide relationship, legal, investment, professional, tax or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any program materials or written information.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center.

Gift Certificates and Coupon Codes

If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange.


Please make note of the start time of the Event as once the doors close to the main Event Room, they CANNOT and WILL NOT be reopened until the next segment begins. No one will be permitted entry during active Speaker performances for security purposes and there will be no exceptions regardless of the circumstances. As such, any late arrivals will have to wait in the hallway area until such time there is a break between the Speakers to take their seat.

In order to gain entry, you must have a valid badge issued for that particular event. If you lose your badge, please visit the Help Desk at the venue for information on how to purchase a new badge. New badges will be issued for a fee of $100.00 USD. No exceptions.

Please be advised that in “first come first served” seating areas, there is no “seat” saving and you are not guaranteed the same seat after break or for the remainder of the event. We advise people who want seating to arrive early and wait for the doors to open.

Please be advised that the 10X events contains several segments with entertainment that utilizes strobing effects, flashing lights and other lighting effects that may be disruptive to people who are sensitive to light or who have seizures that are triggered by light, or by people with photosensitive epilepsy.

Babies and lap children are not permitted to enter the event and you will be denied access if you are accompanied by a baby or child under the age of 18, unless otherwise specified for a particular event and with a valid ticket for each individual attending. Portable car seats and strollers are not allowed in any event area. Additionally, no strollers, diaper bags, car seats or luggage are permitted in the Live Event Area. Bags that do not exceed the size of 8” X 4” X 8” are permitted, but as this is a private event being held at a private venue, we and the venue reserve the right to refuse the entry of any bag or person if we feel it is in the best interest of the safety and health of the other attendees. This event is for mature audiences only.

No animals are permitted unless it is a registered Service Dog. The Americans with Disabilities Act (ADA) defines a service animal as a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. (In some cases, a miniature horse might also qualify as a service animal under the ADA.) The tasks or work the animal does must be directly related to the person's disability.

Neither law covers pets or what some call "emotional support animals", which are animals that provide a sense of safety, companionship, and comfort to those with psychiatric or emotional disabilities or conditions. Although these animals often have therapeutic benefits, they are not individually trained to perform specific tasks for their handlers. Under the ADA and Wyoming law, owners of public accommodations are not required to allow emotional support animals, only service animals (including psychiatric service dogs).

You must have one of the following forms of approved identification to enter the Event that demonstrate proof of age.  No exceptions will be made, even if you are accompanied by an adult or a person with valid identification.   Failure to provide valid identification shall preclude you from entering the Event and you shall not be entitled to any refund, nor will you be entitled to, or will the Company be liable for, any other damages, including, but not limited to, incidental and/or consequential damages.  In addition, during the Event, you must be able to provide valid identification if requested by a member of security or crew. If you are not able to show a valid identification, you may be promptly ejected from the Event and you shall not receive a refund of Your Ticket.

The following original forms of identification are ACCEPTABLE and your name must appear on the ticket exactly how it appears on your identification:

  • Government-Issued Passport with Photo;

  • Government Driver’s License with Photo (U.S. or Canada);

  • Military Identification Card with Photo; or

  • Government-Issued Identification Card with Photo.

No other forms of identification will be accepted.

There are no refunds on any live event tickets. All ticket purchases are subject to availability without exception. Receipt of a confirmation of a ticket purchase does not guarantee that a seat will be reserved at the Event should an Event be sold out. If an Event is sold out, or in the venue host has subsequently limited the capacity, then The THRIVE Advisor reserves the right, in its sole discretion, to either roll over a ticket into the next scheduled Event or offer an Event substitution.  If the next Event is sold out, or close to full capacity, The THRIVE Advisor reserves the right to issue a roll over ticket to the next event. The decision will be based on availability and the type of ticket purchased, such as whether it was a free ticket, included in a bundle, or a ticket purchased without any restrictions.   All Events are subject to change and the location, date and venue may be changed at any time. If you have paid for airfare and hotel accommodations, The THRIVE Advisor is not responsible for those costs. All ticket purchases, gratis tickets, bundled tickets and promotional tickets are subject to availability. All tickets with restrictions are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of The THRIVE Advisor.

We reserve the right to terminate, cancel, amend, or substitute any tickets that were included as part of a bundle purchase. We also reserve the right to cancel or terminate any free tickets that were given as a bonus item.

To enter any Live Event, each individual must have their own valid Ticket.  One Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket. Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event.  To enter a Live Event, you must be at least eighteen (18) years of age or older unless otherwise specified for a particular event. No one is permitted entry without a ticket (this means no small children on your lap and no babies). If children are permitted at an event, then each child or infant must have their own valid ticket and their own seat for capacity and Fire and Building Code capacity purposes.

If your ticket purchase comes with a promotional gift, please be advised that there are no refunds, no exchanges and no replacements for the ticket or the promotional gift. ALL GIFTS WITH TICKET PURCHASE ARE SUBJECT TO AVAILABILITY AND WHILE SUPPLIES LAST. If we do not have your size or we have run out of merchandise, there is no monetary value attached to t the promotional item. As this is a promotional item, the tickets are nonrefundable and nontransferable.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

If your live event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 60 days prior to the event or the ticket is considered forfeited, and you will not receive any store credit for the value of the ticket.

All tickets are nontransferable without notifying Customer Service to transfer the ticket for you.  At the event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.

Your ticket purchase may come with a specially coded badge that allows you access in accordance with the level of ticket you purchased. Due to the nature of the special coding done by a third-party vendor, we will not be able to replace your badge and it could affect your ability to access certain activities during the Event or restrict access to certain locations in the venue. Also, for security purposes all attendees must be wearing their badge during the Event to identify their ticket level. Please ensure that your badge is with you and on your person at all times during the Event for which it was purchased.

In order to gain entry to the Event Area, you must have a valid badge issued for that particular event. If you lose your badge, please visit the Help Desk at the venue for information on how to purchase a new badge. New badges will be issued for a fee of $100.00 USD.

If you have received a coupon code for a free live event ticket, the seat remains the property of The Thrive Advisor until such time that you have tendered proof of hotel booking or purchase of air fare. Once we have accepted your documentation, you will be able to reserve and select your seat.

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to the United States. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to the United States, we are unable to assist with any documentation. All Live Event tickets are nonrefundable.  

If your even ticket came with a hotel room, please be advised that all hotel accommodations are subject to availability. Should the hotel in the offer not have availability at the time of booking, then the closest hotel of similarity will be chosen. As we do not control the hotel and its reservations, we are unable to guarantee a room at the exact hotel in the offer should their rooms fill up before booking occurs. The replacement hotel will be selected based on proximity to the event, availability, and similarity of amenities. If you choose to forfeit the replacement hotel, there is no credit for the cost of the hotel and you will be solely responsible for the payment of your own selected hotel.

If any of our live events are postponed due to a temporary supervening event that arises without the fault of the Company, then any tickets purchased for that live event will automatically be rolled over for the next available date for that event. Supervening events are defined as Acts of God; government requests brought about for political reasons or not; changes of law, including deleted legislation and executive orders; strikes; industrial disputes; riots, rebellion and war; local government closures due to weather; and any other reason for the safety and health of the community at large.

You Are Subject to Search

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted resale) of any tickets is grounds for seizure and cancellation and forfeiture of the ticket. Also, Unlawful Transfer (or attempted transfer) of any tickets is grounds for seizure and cancellation and forfeiture. Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized affiliates or licensees to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.

If you have purchased a suite or sponsor table at any of our events, you must provide the names for all attendees and tickets may not be sold to any purchased suite or sponsor table. Tickets, sponsorships and suites are nontransferable.

Any bulk purchase of tickets (5 or more) are not permitted for re-sale. The names of the attendees for whom the tickets were purchased must be provided no later than 20 days prior to the event for which the tickets were purchased. Failure to so will result in the tickets being revoked and the purchaser will receive the ability book a future event.

Any counterfeit or altered tickets will be seized immediately without compensation and no entry will be permitted to the Live Event.

Ticket-Holder Behavior Policy; Ejection and Cancellation.

 We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly, disruptive or not in keeping with the purpose of the event. This includes, but is not limited to anyone who uses profane, vulgar or abusive language, who fails to comply with the venue's rules or policies or violates any of the Companies’ Terms of Use or Terms of Sale. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.

Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.

In the event your ejection from a venue result in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

Attention for international customers who are purchasing tickets to live events: 

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to the United States. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to the United States, we are unable to assist with any documentation. All Live Event tickets are nonrefundable.

Publicity Release; Information Sharing

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

By attending any Live Event, you hereby irrevocably grant to The THRIVE Advisor, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future THRIVE Advisor events and/or other events produced by The THRIVE Advisor or any of The THRIVE Advisor’s affiliates and hereby release The THRIVE Advisor and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Additionally, there will be still photographs and video segments taken throughout the event by The THRIVE Advisor Team,  and any other third-party participant, such as speakers and sponsors. Therefore, the purchase of any live event ticket is made with the understanding that it also contains a WAIVER AND RELEASE, and that you agree to the following:

I irrevocably grant permission to The THRIVE Advisor Team,  and all affiliated companies, to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. My actual testimony will not be edited. I acknowledge that there will be no compensation for my testimonial.  I understand and agree that all photos and videos will become the property of The THRIVE Advisor  and all affiliated companies and will not be returned.

I hereby hold harmless, release, and forever discharge The THRIVE Advisor  and all affiliated companies from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. If my testimony is cut or not used, I agree that this was at the artistic discretion of The THRIVE Advisor,  and all affiliated companies and or its affiliates and that I will not take legal action. I also agree that any claims will be Arbitrated through an arbitrator of The THRIVE Advisor’s choosing.

I hereby RELEASE, WAIVE and FOREVER DISCHARGE any and all claims arising out of, or in connection with, such use by The THRIVE Advisor,  and all affiliated companies, including without limitation any and all claims for libel or invasion or privacy. I have read the above Release and am fully familiar with the contents thereof. This Release contains the entire agreement between the parties hereto and supersedes any other Agreement that may exist.

Please contact our Customer Support Department at 833.833.1900 during the hours of 9 AM – 5 PM MST, Monday through Friday or via email at regarding all ticket questions.

Video and Photography Equipment is Prohibited; Filming and video or Audio Recording is Prohibited

You are not permitted to video record or go ‘live’ on social media during this event for reasons of confidentiality and respect for others, other attendees, event venue staff, employees and any THRIVE Advisor team member. 

No amateur or professional video recording, photography or audio equipment is permitted on premises and any participant who violates this rule may be escorted off the event venue premises without reentry and their ticket(s) will be deemed forfeited.

Only members of the press who have been invited or who have requested entry prior to the event and who have submitted verified credentials will be permitted entry. Any member of the press who has been permitted entry must wear the Press Badge the entire time they are on the event venue premises and must be prepared to show their credentials when asked. Only members of the press who are the press list will be permitted entry. The THRIVE Advisor events are private events and The THRIVE Advisor reserves the right, in its sole discretion, to turn away any participant for any reason, without explanation. The THRIVE Advisor must also adhere to the event venue’s rules and regulations, and any violation of those rules and regulations from an event participant or an event vendor will result in that person being escorted off the premises with no right to re-entry and no refund for the ticket.

If You Received your Ticket as a Gratis Item Under a Payment Plan

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies have suggested certain guidelines to prevent the transmission and spread of COVID-19, which Grant Cardone™ and his affiliated companies are following.  As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with federal, state and local officials in monitoring and assessing overall impact, while actively ensuring our live events are compliant and safe.

We will require this screening waiver be accepted and adopted by everyone as a condition of attending the event. By checking that you agree to the Terms and Conditions herein as a condition of receiving your ticket to the live event, you are agreeing to this policy.

We discourage any attendees that have been exposed to anyone with COVID-19 to not attend any live events. Also, any attendee who has had a runny or stuffy nose, fever, cough, sore throat, symptoms of diarrhea, and symptoms of vomiting within the previous two weeks of the event should not attend the event. 

Depending on the current status of COVID-19 guidelines at the time of the event, we will follow the state mandates as well as the best practices as recommended by the Center for Disease Control (CDC) for the safety of the public. For the safety and health of all attendees, we may or may not conduct thermal scanning upon entry to the event venue. Also, everyone may be required to wear a face covering depending on the recommendations of the CDC, the laws of the State of Wyoming and lastly, the rules set in place by the event venue host's facility. As this is a private event, we reserve the right to refuse entry, or eject any one from the event, for failure to wear a face covering or for not following any of these safety guidelines. If we are required to follow any specific guidelines as mandated by the event venue host, then failure to follow any such requirement from a Guest will result in ejection from the event without a refund. We may also enforce social distancing and we ask that everyone refrain from shaking hands and to please sanitize hands frequently.

By purchasing any item, product or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on May 1st, 2022.

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